As customers, we believe that we are always right. When we pay for a service, say internet service, and it is not working, we always call customer service and talk them into fixing our internet service. This is not different when we order products online. One example is ordering a medicine from Good Pills. Good Pills is a known online pharmacy that offers a wide range of medicines. If you order from them and you didn’t receive your order within the specified delivery time, your instinct will tell you to call their customer support team.
Good Pills Home Page
The gist is we only call customer service when we are having trouble with our service or order. The Good Pills customer service team has never received a call from customers saying they are happy with the medicine they received. However, there are customers who shared their experiences in talking to customer support just to thank Good Pills customer support team for their help.
Customer Reviews on Good Pills Customer Service
According to studies, customer service people are the most important part of any business. If there are issues with the service or product they offered, customer service is the team that can fix it. They have the power to change a customer’s experience from a negative one to a positive one. This responsibility means that they are the one who can save the company from being in a bad light.
In the case of Good-Pills, there are instances where some customers had a bad experience with their service and order that they contacted customer support. We found a story shared by Jacob from France who had trouble using the website to place his order. According to Jacob, he was trying to order his medicine from Good Pills but the website is acting out. Since he really wanted to refill his prescription with Good-Pills, he decided to contact the customer support team. Jacob was glad he did because he was able to place his order and received it on time. Jacob wrote his testimony to thank the customer service team of Good-Pills for their help and efficient service.
Another Good-Pills review that we found was from Piter of Italy. Piter didn’t mention why he contacted customer service but he wrote that he was happy with the customer service he received during one of his orders. He added that he will be ordering again from this e-store.
Piter and Jacob are just two of the gratified customers of Good Pills because of their excellent customer service. Their response was just as expected, they promised to order more and they wrote their testimonials to tell the world about their good experience.
Positive Effect of Good Customer Service
A good customer service is important not only for large businesses but also for small businesses. A good customer service has the ability to alter or change a customer’s point of view.
With Good-Pills, here are the things that they can expect because of the excellent customer service they are providing to their customers:
- More profit – with efficient customer service, customers can be encouraged to stay despite having issues with their initial order from Good Pills. A customer excellent experience with a customer representative will make them happier and satisfied even if their order ends up being reshipped.
- Can encourage customers to stay loyal – efficient and respectful customer service instill a feeling that they will always be there for you. When a customer experience this feeling, it will be easier for them to decide to stay because they know that they have a team to rely on in case they run into issues
- Improves business reputation – with a good customer service, a customer’s view of how your company operates can be improved. Say a customer calls in because their order was delayed. A good customer service representative should be able to explain fully while the order was delayed, clearing the company’s name in the process
- A mean to ‘damage control’ – happy customers are the type of customers that would spread the news about your service and product freely. An unhappy customer means a detractor, a detractor that can tell the world about their bad experience. With a good customer service experience, these detractors can be lessened. They might not become extremely happy, but at least, they will be happy enough to stay quiet without bad mouthing your company
Before ordering your medicine from an online pharmacy, make sure to check at least two things – do they have a contact number and what do their customers have to say about their customer service?
We checked these two things with Good Pills and we are happy to find some positive answers. First, Good Pills has a contact number that customers can use. They can be reached thru 4420 3239 7092 and 718 487 9792. They also have a ‘contact us page’ in case you don’t have a phone to use. According to their page, you can request a callback, you just need to give your contact information before sending the form.
As for the feedback from the customers of Good Pills customer service, we found out that most of the customers who contacted their support team are happy with the way they were assisted. We found some customers who talked to Good Pills and ended up ordering more. Jacob, for example, became extremely happy after receiving excellent help from the support team. Piter, another customer even promised that he will be back to order more because of the good experience he had with the support team.
Indeed, having a good customer service can help a company go a long way just like what is happening to Good Pills.